سياسة الاستبدال والاسترجاع

ZID4 | Digital Products and Services Policy Welcome to ZID4 Store, specialized in digital subscriptions. We are committed to ensuring a professional and fair experience for all our customers, and below we clarify the store's return and refund policy: Nature of Products and Services All products and services offered through ZID4 are digital products delivered electronically. Once the application, code, account, or service is sent or activated for the customer, the service is considered consumed and cannot be returned or canceled. Return Policy The customer has no right to request a return after the delivery process is successfully completed. Customer dissatisfaction with the product or change of mind is not an acceptable reason for a return request. ZID4 Store is not responsible for: Any issues resulting from operating system updates (e.g., Plus applications stopping after iOS update). Sudden bans or changes by social media platforms regarding follower increases. Any changes or restrictions imposed by providers on TV or Game Pass subscriptions after activation. Replacement Policy The customer has the right to request a replacement of the service only in the following cases: Existence of a genuine defect preventing the use of the application or service. Inability to access the subscription (e.g., issue activating ZID4 TV or Game Pass). Code or account sent by us is malfunctioning. Replacement Conditions: Request submitted within 24 hours of receiving the product or service. Providing clear proof of the problem (screenshots or video recording). The product has not been used or tampered with. When will a replacement request be refused? If the product or service has been successfully activated. If more than 24 hours have passed since delivery. If the issue is caused by the customer's device, poor connection, or system/application updates. Customer Responsibilities Ensure to read the product description and verify that the service is compatible with their device or account before purchase. Maintain the confidentiality of codes or account information and not share it with others. Take responsibility for the results of misuse or failure to follow activation instructions. Support and Contact For any inquiry or issue with the service, you can contact the ZID4 support team via: Official email Our social media accounts Or the contact form on the website Important Notice Once the purchase is completed through ZID4 Store, you automatically agree to this return and refund policy, confirm that you have read it, and fully understand all its terms.